FAQ

Ordering with us is a breeze! Start by browsing our website to find your desired scents. Once you've made your selections, add them to your cart. At checkout, you'll be prompted to provide your delivery address and select from various payment options to suit your convenience. After completing your order, just sit back and relax. In just a few days, your new scents will arrive, ready to transform your aura!

The delivery time for your package can vary due to several factors, including seasonal fluctuations, weather conditions, and current demand levels. Since we ship all orders domestically from Western Australia, most scent orders are delivered within 2 to 10 days. However, for a more precise estimate tailored to your specific location and circumstances, we recommend visiting the Australia Post website. You can find general information at auspost.com.au, and for detailed status updates or to calculate more accurate delivery timeframes, please use their dedicated service at auspost.com.au/parcels-mail/calculate-postage-delivery-times/. This will give you the best insight into when you can expect your order to arrive.

All of our scents are proudly made and shipped directly from Australia. Specifically, every order is dispatched from our location in the Perth CBD, Western Australia. This ensures that each product you receive is authentically Australian made, crafted and sent with care from the heart of Perth.

We understand that errors can occur, so if you've entered the wrong address or encountered any issue with your order, there's no need to stress — we're here to help! Please contact us immediately at support@subscent.au or through our contact form at subscent.au/contact if you need to make any changes. While we can often update your address without issue if contacted promptly, we kindly ask you to please review and confirm all your details are correct before submitting your order. This helps ensure a smooth process for everyone. In cases where your order has already been shipped, we can still provide help and alternative solutions!

We want you to be completely satisfied with your purchase from Subscent. If, for any reason, you're not happy with your order, we offer a hassle-free 30-day return policy. Here's how it works: If you wish to return a product, please contact our dedicated support team at support@subscent.au within 30 days of receiving your order. In your email, be sure to include your order number, a brief description of the issue, and your contact information. Our support team will respond promptly and guide you through the return process. They will provide you instructions on how to return your item. Once your return is received and inspected, we will process your refund. The return shipping costs are on us, making the return process convenient and cost-free for you. We believe in the quality of our products, and we're committed to ensuring your satisfaction. If you have any questions or concerns about our returns policy, don't hesitate to reach out to our support team.

The affordability of our scents at Subscent isn't about cutting corners on quality; it's about redefining value in the world of fragrances. We often ask ourselves: why should 50ml of premium alcohol and natural ingredients be exorbitantly priced? Our philosophy is straightforward – we focus on the essence of what makes a fragrance truly special, which is the scent itself, not the extraneous packaging or branding. We utilise a uniform, simple yet attractive bottle for all our scents. This approach allows us to invest more in what truly matters – the quality and potency of the ingredients inside the bottle. By concentrating our resources on sourcing the highest quality notes directly from the source, we ensure that each fragrance is as exquisite as it is affordable. Our pricing strategy is based on an average cost. It's an open secret that some of our scents cost more to produce than others, with a few even costing twice as much. However, we choose to price all our fragrances uniformly at $24. This decision reflects our commitment to making luxury accessible. Whether it's a best-seller or a niche aroma, our pricing remains consistent, offering unparalleled value across our entire range. This is our way of ensuring that everyone has the opportunity to experience luxury fragrances without the luxury price tag.

At Subscent, our fragrances are crafted with a keen focus on mirroring the essence of popular high-end designer scents. Each fragrance in our collection is heavily inspired by these well-known aromas, aiming to deliver an experience that is remarkably similar to the originals. While our scents are designed to be extremely close to those they are inspired by, it's important to clarify that Subscent is not affiliated with any designer brand or manufacturer. Our products, though strikingly reminiscent of these iconic fragrances, are independently created and should be recognised as our unique interpretations. We take pride in offering fragrances that allow you to enjoy the essence of luxury scents, crafted with care and precision.

At Subscent, we approach fragrance concentration with a focus on effectiveness and quality, rather than just a percentage. While some brands emphasise high concentration levels, we believe that these figures often don't tell the whole story and are untrue. The true essence of a fragrance lies in how well the parfum notes are blended and the quality of the ingredients used. Our fragrances are formulated to achieve the ideal concentration for an Eau de Parfum, ensuring each scent contains the maximum amount of parfum notes that can be effectively and harmoniously blended. This method avoids any excess or undissolved oils, resulting in a refined and potent scent experience. We source only the most potent and pure ingredients, ensuring that the depth and richness of each note are fully realised and not overshadowed by lesser additives and cheaper ingredients. In essence, we prioritise the overall balance and quality of the fragrance over the mere concentration level, which we believe is the true marker of a premium scent experience.

At Subscent, we are proud to declare that our scents are completely free from animal products. We are committed to crafting fragrances that align with ethical and cruelty-free principles. Rest assured, our scents have never been and will never be tested on animals. We believe in responsible and compassionate fragrance creation, and our products reflect that commitment. You can enjoy our scents with confidence, knowing that they are only ever tested on consenting humans :)

At Subscent, we take the safety and well-being of our customers seriously. Our fragrances are formulated to be free from common allergens, ensuring a pleasant experience for most users. In instances where an allergen is a necessary part of a scent's composition, we make sure this information is clearly stated on the product's page. This transparency allows you to make an informed decision about the suitability of a fragrance for your specific needs. While we avoid common allergens, we recognise that individual sensitivities vary. Therefore, we recommend that anyone with known allergies, even to less common substances, perform a patch test on a small area of skin before using the scent as intended. This simple precaution can help ensure the fragrance is well-suited to your skin. Additionally, we pride ourselves on our commitment to purity and safety. Our scents do not contain any added additives, colours, unnatural preservatives, or harmful chemicals. We are dedicated to providing high-quality fragrances that are not only delightful to wear but also kind and gentle to your skin and health.

At Subscent, we are committed to delivering exceptional quality in every scent we create. This commitment starts with our choice of ingredients. We source our notes from the finest international suppliers, many of whom also supply to the biggest names in the fragrance industry. This ensures that every component of our scents meets the highest standards of quality and authenticity. Moreover, we strongly believe in supporting local businesses. Whenever a high-quality local Australian ingredient is available, we will always prioritise its use, supporting our country! The Alcohol and Water found in our scents is always sourced 100% from local businesses. Our production process in Perth, WA, is meticulous and personal. Each fragrance is almost exclusively crafted by an individual expert, allowing for unparalleled attention to detail and consistency. This hands-on approach ensures that each bottle we produce meets our stringent standards for perfection. From the choice of notes to the final product, every step is guided by our dedication to quality, making our scents a true embodiment of excellence.

At Subscent, the base of all our fragrances is a carefully chosen alcohol blend, renowned for its effectiveness in enhancing and projecting the intricate notes of a scent. The primary components in every fragrance we craft are denatured alcohol and water. For those interested in the specifics, each product page on our website offers a detailed ingredient list. While this list includes the general ingredients, it's important to note that the exact blend of perfume notes, which forms the heart of each fragrance's identity, remains a closely guarded secret. This is part of our commitment to maintaining the uniqueness of our creations, ensuring that the special experience of wearing a Subscent fragrance is yours alone to enjoy.

Yes, our scents at Subscent are classic colognes and perfumes made with an alcohol base. We choose alcohol for its superior qualities in application and projection of the fragrance. While there are alternative bases available in the market, alcohol remains the preferred choice for its effectiveness in delivering a lasting and vivid scent experience. It's important to address a common misconception regarding alcohol in fragrances. Often, skin irritation or discomfort associated with fragrances is not due to the alcohol itself, but rather to preservatives and other additives used by many brands and manufacturers. At Subscent, we're careful about the composition of our scents, ensuring they offer both quality and comfort. So, while our fragrances do contain alcohol, we're mindful of our ingredients to provide a pleasant and irritation-free experience.

Our scents at Subscent are meticulously crafted with the maximum amount of notes and parfum concentration, ensuring they are long-lasting. Typically, our fragrances are designed to last throughout an entire day. However, longevity can vary based on individual skin chemistry and lifestyle factors. Some users may find that a single application in the morning suffices, while others might prefer to reapply once during the day for an added boost of fragrance. Regarding the volume, each of our scents comes in a 50ml size, which, depending on your personal usage, should last anywhere from a few months to a year. We focus on providing a high-quality product where a little goes a long way, offering both longevity and value.

While we strive to create fragrances that can be enjoyed by everyone, it's important to note that individual skin types can vary significantly. Our scents do contain alcohol and a wide range of ingredients that contribute to their distinctive notes. Due to this complex composition, we cannot guarantee that our fragrances will be suitable for all skin types, as each person's skin and body chemistry is unique. If you have sensitive skin or a history of irritation with skin products or other fragrances, we recommend conducting a patch test. Apply a small amount of the fragrance to a discreet area of skin and observe for any adverse reactions before using the product more extensively. This precaution helps ensure that the fragrance is compatible with your skin and reduces the risk of irritation.

At Subscent, our passion for crafting exquisite and inspired fragrances is ongoing, and we're always exploring new aromatic possibilities. Our goal is to continually expand our collection, bringing fresh and exciting scents to our customers. To achieve this, we plan to release a new collection of fragrances every month. This frequent release schedule allows us to not only keep up with the latest trends in the world of perfumery but also to regularly offer something new and captivating to our customers. Each new collection is the result of meticulous research, creativity, and dedication, ensuring that every scent we introduce meets our high standards of quality and innovation. Whether you're a fragrance enthusiast or seeking a special scent, our ever-expanding range promises to have something that will capture your imagination and suit your personal style. Stay tuned for our monthly launches, as we continuously work to perfect and introduce new and inspired fragrances to our collection. You can also request a fragrance to be perfected by us, by contacting us through any of our channels.

We understand that trying a fragrance before purchasing can be an important part of the decision-making process. However, at Subscent, we've chosen a unique approach to make our high-quality fragrances accessible to everyone. By pricing all our scents at an affordable $24, we offer the opportunity to experience luxury fragrances without the luxury price tag. This aggressive price-cutting strategy is central to our business model and allows us to provide exceptional value to our customers. As a result, we do not offer separate fragrance samples or smaller quantities. Our focus is on delivering full-sized, high-quality scents at a price that is accessible to everyone, making each purchase a risk-free opportunity to explore and enjoy new and inspired fragrances. We believe that our pricing makes trying out our full-size fragrances just as convenient and budget-friendly as sampling would be.

Absolutely! At Subscent, we are always eager to hear from our customers about the scents they love and wish to see in our collection. If you have a particular fragrance in mind that we don't currently offer, we warmly invite you to request it. When making your request, please provide us with as many details as possible about the specific scent you're interested in. Your insights into what makes the original fragrance stand out are invaluable to us — let us know what you adore about it and even aspects you feel could be improved or personalised. Your feedback and requests are not just heard; they are a driving force behind our creative process. They help us understand your preferences and guide us in crafting scents that resonate with our customers. Each suggestion is considered carefully, and while we might not be able to create every requested scent immediately, knowing what you're looking for helps us plan future additions to our fragrance line. So, don't hesitate to share your thoughts and ideas with us — your input is a crucial part of how we grow and evolve our collection to better suit your desires.

Choosing the perfect fragrance without a prior scent experience can be a unique adventure, and at Subscent, we make this journey as informative and enjoyable as possible. For each of our fragrances, we provide a detailed 'Scent Profile' on the product page. This profile includes a thorough description of the fragrance, highlighting the main notes you can expect, and suggesting ideal occasions for wearing it. This detailed insight helps paint a vivid picture of what each scent embodies, guiding you towards a choice that aligns with your preferences and lifestyle. Additionally, considering our fragrances are inspired by well-known scents, you can get a sense of what to expect from ours by experiencing similar well-established fragrances. This can be a helpful reference point, especially if you are familiar with or have access to these widely recognised scents. However, it's important to remember that while our fragrances are inspired by these well-loved scents, they are our unique interpretations, crafted with care to bring you an individual and memorable scent experience.

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